A one-hour discussion between H7 entrepreneurs and Loïse Mercier, Customer Success Manager at Livestorm, on the topics of Customer Success Management: where to start, what to track, how to automate, and how to delight your users.

About Livestorm

Livestorm is an online conferencing web application used to share real-time video streams. Livestorm can be used to host online meetings, product demonstrations, sales webinars, online lessons, training sessions, or any other live and remote event. The lockdown in 2020 led to a sharp increase in the company's activity, with its customer base growing from 1,000 to 4,000 and its revenue tripling during the spring. In November of the same year, the company announced that it had raised €25 million to expand its business, which was already located one-third in France, one-third in Western Europe, and one-third in the United States. Investors include Bpifrance, Raise, Idinvest, and Aglaé Ventures.